Delivery Information

DELIVERY INFORMATION

Your ordered dress will be delivered in accordance with the method you selected during the online ordering process:

• At a branch office of the delivery company: The delivery company determines the delivery options.
• At your specified address: The dress will be delivered to your address by courier.

When receiving your dress:

• Make sure that the address and contact information on the package are correct.
• Make sure that all accessories of the dress (belt, buckle, etc.) are complete.
• Please open the package and check the dress in the presence of the delivery person.
• If you receive a different model or a defective product:
  • Have the delivery person prepare a report (clearly stating the issue you are complaining about).
  • Do not accept the package.

“Any changes you want made to the model in your custom order will be included in the confirmation email (C FORM) that we will send you, and you can use it as proof if necessary.”If you encounter a problem”

If you encounter a problem:

• Follow the instructions in the "Product Return and Exchange" section to choose your preference.
• Contact us immediately if you encounter any problems.
• We will do our best to resolve your issue as soon as possible.

If everything is in order:

• Enjoy your dress!
• If you send us a few high-resolution photos of yourself wearing the dress from the "email address you specified during the membership process", we would be happy.
• We would be happy to share it on our website and social media channels.