PURCHASE PROCESS

ORDERING

Overview

Welcome to our website. We primarily design, produce, and sell custom-made children's formal dresses and mother-daughter dress sets. Due to the custom nature of our dresses, it is crucial that we understand your vision or design as best as possible when you place an order. This necessitates close, one-on-one communication with you.

Communication

For official communication, we will use the email address you provide in the membership section. However, we strongly recommend that you also fill out the WhatsApp or Viber phone number option in the dress order options section to expedite the order process and allow for more practical communication.

Please read this guide thoroughly. If you have any questions, please do not hesitate to contact us.

Place Your Order in Just 2-3 Minutes!

1. Choose Your Dress; Browse our wide selection of dresses and find the perfect one for you.
2. Place Your Order; Follow the easy steps to complete your order.
3. Wait for the Confirmation Email; Before making a payment, please wait for the "C FORM" confirmation email from us.
4. Make Your Payment; Once you receive the confirmation email, complete your payment using one of our secure payment methods.

That's it!

The order process, which we have outlined above, will only take you 2-3 minutes, even if you are placing a customized order.

1. Select a Model. Click on the model you want to order from our dresses (Model Selection).
2. Customize Your Order. On the detail page of the selected model, in the "Order Options" section on the left column, specify your preferences that you can personalize for the selected dress.
* If you wish, you can describe exactly what kind of design you want in the "CUSTOM ORDER" section. You can upload a sample image and share it with us by uploading the file from the "SAMPLE IMAGE" section to discuss it. To make our conversations more efficient, please enter your WhatsApp or Viber number in the "WHATSAPP - VIBER" section as country code + number, so that we can contact you in the most convenient way when needed.
3. Add to Cart and Proceed to Checkout. Click the "Add to Cart" button and follow the instructions until you reach the "Payment" step.
4. Confirmation and Payment. When you reach the payment section, do not proceed with the payment immediately. At this stage, your order will be received by us. We will check whether we can produce this personalized order with our current capabilities. (For possible changes in material to be used, design, etc.) As a result of our evaluation, we will send you a C FORM "Confirmation Email" containing your order details and payment details.
5. Make the Payment. If you also approve, you will make the payment according to the details we provide. (Payment)
* Once your payment reaches our account, we cannot accept order cancellations as the production of your customized dress model will begin immediately.
6. Shipping. Your ordered dress will be produced and sent to you under the conditions specified on the product detail page.
7. Delivery and Inspection. Your order will be delivered to you in accordance with the preferences you have specified. When receiving your cargo, please open your package in the presence of the delivery officer and check for any problems or missing items.
8. Enjoy Your Dress. If there is no problem, accept your order and enjoy using it (Product Delivery)
9. Return and Exchange. If there is a problem with the product you received, please read the "Product Return and Exchange" section below carefully and follow the instructions.

That's all!

If you wish, you can find detailed explanations about the order process below.

ORDER CREATION

1. Selecting a Model: Select one of the models on our website and go to the product detail page. Carefully read all the descriptions below the product image ("product description", "features", etc.).
2. Order Options:
When you decide to place an order, fill out the "order options" section on the left column.
The product price will be automatically updated if there are any price differences due to your preferences.
Click the (?) icon at the end of each option to read its detailed description.

3. Measurement Information:
Size: Select a size for the person's biological age. The dress will be manufactured according
to the measurements you provide.
Height: Enter your height from head to toe in cm.
Bust: Enter your bust circumference in cm.
Waist: Enter your waist circumference in cm.
Hips: Enter your hip circumference in cm.
Front skirt length: Enter the front skirt length in cm.
Skirt length: Enter the skirt length in cm.

4. Customization:
Color: Choose your preferred color. If there is a price difference for the color, the product price will be automatically updated.
Sleeve options: Select your preferred sleeve model. If there is a price difference for the sleeve option, the product price will be automatically updated.
Upper body options: Select one of the available options for the upper body of the dress. If there is a price difference for the upper body option, the product price will be automatically updated.
Additional accessories: Select the accessories you want to purchase with the dress. If there is a price difference for the accessory option, the product price will be automatically updated.
Sequin fabric color: Choose the color of the sequin fabric that will be used in the production of your dress. If there is a price difference for the sequin fabric color, the product price will be automatically updated.
Upper body glitter pattern: Click to choose the glitter pattern that will be used on the upper body of your dress. If there is a price difference for the glitter pattern option, the product
price will be automatically updated.
Pom pom color options: Choose the color of your dress's pom poms. If there is a price difference for the pom pom color, the product price will be automatically updated.
5. Additional Information:
Custom order: If you have a special request beyond the options we offer, you can write a detailed explanation. We will get back to you as soon as possible.
Sample image: If you want a special model beyond the options we offer, you can send us a sample photo. We will contact you and let you know if your request is possible.
WhatsApp / Viber: For the production of custom dresses, we recommend that you also provide your WhatsApp and/or Viber number in addition to your official email address. These numbers will only be used to communicate about design and preference details. Your privacy and security will be given the utmost importance.
Delivery date: Enter the latest date you want the dress to reach you. Custom dresses are normally sewn and shipped within 1-3 business days, depending on the difficulty level, up to a maximum of 7 business days. However, there may be delays depending on your region and the delivery company. Although we are not responsible for delays caused by the delivery company, if we find this date to be inconvenient for the timely delivery of the product, we would like to inform you.
Quantity: Enter the number of items you want to order. Please note that the number you enter here will be exactly the same as the model you specified in your preferences above.

If you want to order a different version of the same product (different color, size, etc.), you must enter it again as a new order.

PAYMENT

Since we manufacture custom-made dresses and it is the most secure option, we accept your payments as "bank transfer/payment to bank account". This is because the prices can vary depending on the options you choose. On the page of the model you choose, you will see that the product price is automatically updated as you make your choices from the personalization options. However, to be on the safe side, when you reach the "payment" stage while shopping online, please wait for our confirmation email (C FORM) before making the payment, as the system will also direct you to do so. After receiving the confirmation email (C FORM) within 24 hours, you will be able to make the payment for the dress to our bank account as specified.

Our account, which you will make the payment to, is located in an English bank (CLEAR JUNCTION LIMITED). Our account is also a SEPA* account. This way, you can make your payments without any fees in all European countries included in the SEPA system, just like making a bank transfer in your own country.

*Click here to see the list of countries included in the SEPA (Single Euro Payments Area) system.

When your payment reaches our account, your order will become official (you will be informed via your official email account). From that moment on, the production and shipping time is within 1-3 business days, depending on the difficulty level, up to a maximum of 7 business days. If the payment is not made within five business days, your order will be canceled.

DELIVERY INFORMATION

Your ordered dress will be delivered to the office of the delivery company you prefer (the delivery options are determined by the delivery company) or to the address you specify, in accordance with the information you provided during the online ordering process.

Upon receiving your dress:
- Make sure that the address and contact information on the package are correct.
- Make sure that all accessories of the dress (belt, buckle, etc.) are complete.
- Please open the package and check the dress in the presence of the delivery person.
- If you receive a different model or a defective product, please have the delivery person
record a report (clearly stating the issue you are complaining about) and do not accept the package.
"For your custom order, any changes you want made to the model will be included in the confirmation email (C FORM) we will send you, and you can use this as proof if necessary."
- Follow the instructions in the "Product Return and Exchange" section to make your choice.
- If you encounter any problems, please contact us immediately. We will do our best to resolve your issue as soon as possible.
- If everything is to your satisfaction, enjoy your dress!
"We would be happy if you could send us a few high-resolution photos of yourself wearing your dress from the email address you provided during the membership process. We would be happy to share them on our website and social media channels."

PRODUCT RETURN AND EXCHANGE

The dresses we design, manufacture, and sell are custom-made according to the size measurements and personal preferences of the person placing the order. (All your preferences for the dress are detailed in the C form we send you before payment, and this is an official document.) Therefore, these dresses cannot be sold to another customer or restocked. For this reason, the return of dresses that are flawlessly manufactured according to your preferences is not accepted without a justifiable reason.

Situations that require a product return:
Receipt of a wrong (different model) product
Receipt of a defective (manufacturing error) product (In such cases, your product preferences in the C form will be taken as the basis.)
At this stage, carefully review the Product Return and Exchange Procedure and follow the instructions.

Product exchange:
You already know that you can return or exchange the dress if there is an error in our production of your personalized dress that you ordered.
If you want to exchange the product due to shortcomings arising from your order preferences, such as providing incorrect size measurements, making incorrect choices, and the like, carefully review the Product Return and Exchange Procedure and follow the instructions.

PRODUCT RETURN AND EXCHANGE PROCEDURE

Product Return Procedure

For orders that meet the product return conditions, please fill out the product return form completely and send it to us. We will contact you as soon as possible, via WhatsApp or Viber if you have provided us with your numbers, to explain what you need to do to resolve the issue. This information will also be included in detail in the return confirmation email (R FORM) that we will send to the email address registered in your membership information.
- In case of product returns based on legitimate reasons, the shipping cost will be covered by us.
- The product return address will be included in the R FORM that we will send you. (In case of returns and exchanges, we provide the address of our nearest contact center depending on your country to speed up the process.)
- If you refuse the product at the time of delivery by having the delivery officer prepare a report, your eligibility for a product return will be reviewed after the product reaches us. The result, whether in your favor or against, will be communicated to you via the email address you provided during the membership process.
- Once the product you returned for legitimate reasons reaches us, your payment will be refunded to your bank account within 7 business days.

Product Exchange Procedure

For orders that meet the product exchange conditions, please send us a product exchange request email containing the following information to the email address registered in your membership information:
- Your name and surname
- Product code
- Order number
- Reasons for your exchange request
After evaluating your request, we will send you a PR FORM (Product Repair Form) that will explain the product exchange conditions in detail according to your preferences.
This form will include details such as:
- Whether your request is technically feasible
- The amount of any additional charges required for your request
- The necessary delivery time
If you approve, you can complete your product exchange process by following the instructions.
- In case of product exchanges, all shipping costs will be covered by the party that purchased the product.
- The product exchange address will be included in the PR FORM that we will send you. (In case of returns and exchanges, we provide the address of our nearest contact center depending on your country to speed up the process.)

We are always with you with our continuous and happy ending service approach.